Privacy Policy

Last Updated: January 2025

Big Guy Littles World Sanctuary Inc. ("BGLWS", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a donation, purchase products, or interact with our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, postal address, phone number
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Account Information: Username, password (if you create an account)
• Communication Preferences: Your preferences for receiving communications from us
• Donation Information: Amount donated, donation frequency, any special instructions

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience (see "Cookies" section below)

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing donations and transactions
• Fulfilling product orders and providing customer service
• Communicating with you about your donations, orders, or inquiries
• Sending you updates about our sanctuary, misfits, and events (with your consent)
• Improving our website and services
• Complying with legal obligations
• Protecting against fraudulent or illegal activity
• Analyzing website usage and trends

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our website, processing payments, managing donations, or conducting business operations (e.g., Shopify for e-commerce, payment processors, email service providers)
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Protection of Rights: We may share information to protect our rights, property, or safety, or that of our supporters, misfits, or others
• With Your Consent: We may share information with your explicit consent

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and user experience
• Analyze website traffic and usage patterns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Payment information is processed securely through third-party payment processors that comply with PCI DSS standards. We do not store full credit card numbers on our servers.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and payment processors. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Big Guy Littles World Sanctuary Inc.
Email: bigguylittlesworld@gmail.com
Postal Address: PO Box 11, Boonsboro MD 21713, United States
Attn: Privacy Compliance Officer

Thank you for supporting Big Guy Littles World Sanctuary and our mission to help abused, neglected, and abandoned chihuahuas.